Refund Policy
V I T A L E is dedicated to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days to return an item from the date you received it. We understand the reasons you may want to return or exchange the item(s).
As long as item(s) are in their original condition. you can return them within 30 days. If the item(s) are returned damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All item(s) are inspected on return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Addition to refund policies...
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We only offer refunds onto the original payment method used to make the order.
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Refunds can take up to 10 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
Exchanges
If you need to exchange an item for a different size or color, please contact us.
If you opt for an exchange, we're unable to ship out your chosen item until the item has been returned to the warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.
If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 3-5 working days to be processed and returned to your account.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Personalized items cannot be returned
- Items with a final discount are not eligible for returns, exchanges, refunds, or store credit.
Contact Us
If you have any questions about our refund policy, please contact us at support@ordervitale.com
